SHIPPING AND RETURNS

Free UK delivery on orders over £40

Orders placed before 11am are usually processed the same day (or by 9am on Wednesday as our local post office shuts in the afternoon).

Parcels are sent by Royal Mail.

If an order is placed on Friday afternoon, Saturday or Sunday, this will be processed on the next business day.

Each of your lovely orders will include a sample.

UK

£3.00 for Royal Mail Second Class ( 3-5 business days)
or
£4.00 for Royal Mail First Class ( 1-2 business days)

On par with a bus ticket or parking your car!

OVERSEAS

UNFORTUNATELY DUE TO INSURANCE REASONS WE ARE UNABLE TO SHIP TO THE USA OR CANADA – SORRY!

Prices start from £5.00 and increase by product weight (its automatically calculated when you add to basket and checkout)

Europe: £5, £7, £9, £12.50

World: £5, £8, £11, £13, £15

We can ship to:

Australia
New Zealand
Singapore
Hong Kong
France
Spain
Norway
Sweden
Germany
Italy
Ireland

For deliveries outside the UK, please allow 5-10 working days.

Each order will be sent by regular Royal Mail with the exception of orders over the product value of £100; these will have a tracking number and will require a signature.

For overseas orders, your item maybe inspected on arrival in your country, and a custom duty levied.

We have no control over this or any resultant delays.

Refunds and Returns

We hope that you will be happy with your purchase. However, if you are not entirely satisfied with our products, please notify us within 7 days and return the items within 30 days.

We want you to be happy with the products so we are happy to exchange the item, maybe you’d like to try a different moisturiser or serum?

Please contact + 44 (0)845 056 8531 or alternatively please send us an email to info@kellyedwards.co.uk and provide us with your contact number for us to call you.

Thank you!