FREQUENTLY ASKED QUESTIONS

Can I use your products during pregnancy?

Yes, however, you may wish to consult your doctor first.  During pregnancy, your levels of hormones increase and you might find that your skin will breakout.  If this happens, try our balancing products.

Is it normal to break out with a few little spots?

It can take some time to adjust to our products, especially if your skin has been used to ones that contain synthetic ingredients. When you introduce new products to your regime, your skin needs time to adjust and detoxify, and it can often take up to 30 days for skin cells to renew themselves.

Do your moisturisers contain SPF?

No.  We choose not to include SPF ingredients like titanium dioxide and zinc oxide in our moisturisers.  N.B. You need to have sufficient SPF ingredients in your sunscreen, so a primer or sunscreen should be applied after the moisturiser has had time to sink in and do its job. We recommend applying a SPF product at least 15 minutes after the moisturiser.

Why do you choose not to use SPF in your face products?

There are only so many ingredients we can cram into our products and we choose to add those that provide key nutrients to feed, balance and repair the skin.  Adding SPF ingredients to our products ultimately means including less active botanical ingredients in our products.  

Is it important to use a cleanser?

Yes. If the skin is not thoroughly cleansed this can lead to congestion and blocked pores.  By removing the layer of daily grime and make up you have a perfect base in which to use toner and moisturiser.  Without cleansing first it makes it impossible for any subsequent products that are applied to the skin (i.e. moisturiser or serum) to penetrate and work effectively.  Our Cleanser is free of the harsh chemicals which foam and strip the skin of its precious natural oils.

Do you have an eye makeup remover? Our Cleanser has been formulated to double up as an eye make-up remover.  It will even remove waterproof mascara.

I prefer to wipe off cleanser.  Do you advise this?

No.  However, we also don’t recommend a detergent based cleanser which can strip and dry out the skin.  By removing cleanser with water you will see and feel the difference in the skin’s texture and it won’t feel dry.

Why do your products not contain AHAs?

We choose ingredients which work in harmony with the skin.  By using AHA’s, the acid acts as a quick fix rather than working to restore a healthy balance to the skin.  Skin is a complex organ and AHA’s can cause more harm than good in the long term.

Why should I use Toner?

Toner is important to use after cleansing to balance the pH of the skin.  It also adds a layer of floral water on top of the skin which allows the moisturiser to sink deeper into the skin.  Toner also makes the moisturiser work more efficiently.  N.B. we do not use Alcohol Denat in our Toners as this ingredient dries out the skin and can lead to skin problems like acne, dermatitis and flaky skin.

How much moisturiser should I use?

All of our products are concentrated so you only need to use a small amount.  We recommend that you start by using a small amount (two pumps) and add more to your skin as necessary.  As with all natural skincare products, a little goes a long way.

I would like to start a daily routine.  In which order should I use each product?

Step 1: use our Cleanser

Step 2: use our Toner

Step 3: use our Moisturiser

Step 4: use our Eye Cream or Eye Serum after your skin has absorbed both the toner and moisturiser.

Do I need to use a Cleanser, Toner and Moisturiser?

All our products have been formulated to complement each other.  For maximum results, use all three in sequence twice a day.

Do you have an anti-ageing or anti-wrinkle product?

All our products are anti-ageing, because they contain anti-oxidant rich ingredients that help to slow down the ageing process.  For a more mature, dry skin we recommend our Florence Selina range.  These products contain additional premium anti-wrinkle ingredients.

Why do you have a range called Florence Selina?

I prefer not to use the term ‘anti-ageing’ because all natural ingredients that are rich in anti-oxidants help slow down the ageing process.  The name ‘Florence Selina’ is a reference to both of my Grandmother’s, who were a big influence upon my early life.

I have acne. Would any of your products help me?

Yes.  In order to help restore balance to your skin, we suggest the following routine twice a day:

Week 1:  cleanse, tone and moisturise with our Balancing Moisturiser

Week 2:  Introduce our Balancing Serum into your routine and apply underneath the Balancing Moisturiser every other evening.  

In addition to your skincare routine, we recommend that you consider changes to your diet.  Try reducing dairy products and foods that are high in sugar and unrefined fats.

Can I use your oil based Balancing Serum on my spots?

Yes.  We’ve carefully formulated this serum to help bring balance to areas where the skin produces too much of its own sebum (natural oils).  Our oil based serum does not contain any comedogenic (pore clogging) ingredients, rather, it contains skin loving ingredients helps to tackle spots, oily areas and even scar tissue.

Which product do you recommend for stretch marks and scars?

We recommend our Balancing Serum for nourishment of the area.

Which products do you recommend for Eczema?

We suggest that you do a patch test using our Cleanser, Toner and Balancing Moisturiser.  We also recommend the Balancing Moisturiser which has been formulated specifically to help those with eczema and acne.  Also try our Calendula Balm

Which products do you recommend for dry skin?

We recommend our Cleanser, Toner, Florence Selina Rejuvenating Moisturiser, Exfoliating Cream and Florence Selina Rejuvenating Serum and Face Balm.  We also recommend you read our blog which explains which ingredients exacerbate dry skin.

Which products would you recommend for sensitive skin?

We suggest that you do a patch test first on your face using our Cleanser, Toner and Balancing Moisturiser.  If your skin accepts these products, use them twice daily.

Which products would you recommend for combination skin?

We recommend our Cleanser, Toner, Balancing Moisturiser, Balancing Serum, and Exfoliating Cream.

I have oily skin but I want to use anti-aging products.  What do you recommend?

Our products are all anti-ageing. If you have oily skin we recommend using our Cleanser, Toner, Balancing Moisturiser and Balancing Serum.

How should I store my products?

We recommend that you keep your products in a dark, cool space.  In hotter territories, we recommend our serums be kept in the fridge.

Do you use any preservatives?

Yes. It is really important to use preservatives in products that contain water as water can be a breeding ground for germs to develop.  Preservatives will inhibit the growth of these micro-organisms.

Do you use parabens?

We do not use parabens in our products, rather we use forms of preservative which are commonly used in natural skincare.

Why do some of your products contain alcohol?

Alcohol is used to extract plant material from herbs and flowers. This alcohol is not to be confused with alcohol denat which is extremely drying to the skin.

Why are your products not white in colour?

We use premium natural ingredients in our products which often vary in colour.  For example, our Sea Buckthorn is vivid red and our Avocado oil is a dark green.  We do not add colour neutralising ingredients to make the product white.  As a result, we add further beneficial ingredients within each product.  As each plant yield varies slightly in colour this is reflected in each of our batches.

Do your products have expiry dates?

Yes.  As with food, natural skincare products have expiry dates.  These are marked on the bottom of our containers.  All products are safe to use within the published expiration period.

Which of your products are suitable for Vegans?

Most of our products are suitable for vegans apart from: Arnica Balm, Mandarin Lip Balm, Florence Selina Face Balm and our Kinnective Emollient which contain beeswax.

How safe are your aluminium containers?

Our containers are coated with EPA which is a food grade plastic which prevents the product coming into contact with the aluminium.

Can I recycle your containers?

Yes.